Certified Language Techs staffs, trains and runs dedicated OPI and VRI teams for language service providers and contact centers — on your platform, under your protocols, during your hours. Operating from Santo Domingo since 2013.
CLT is a full-service BPO. We recruit, train, staff and manage your interpretation operation end to end — at a nearshore cost, with the results written into your agreement.
Languages, modalities, volume, hours and service levels. We come back with a staffing model and a timeline.
Language evaluation, HIPAA certification and training on your protocols, scripts and terminology before anyone takes a call.
Your software, your queues, your quality standards. You don't migrate anything or adopt ours.
Scheduling, supervision, attendance, coaching and QA are ours. You get covered hours and the data to prove it.
Nearshore rates and no recruiting, training or payroll overhead on your side. You pay for covered hours, not for building a floor.
Availability, quality and attendance targets are agreed in writing in your SLA — and measured every day so you can hold us to them.
Day, evening and weekend shifts on the U.S. business day, sized to your demand and scaled up or down with it.
We are deliberately focused. Three languages delivered well are worth more to a provider than a long list delivered unevenly.
Our core service since day one — the discipline the entire operation is built around.
Best for: on-demand medical, insurance, utilities and customer-service lines.
Face-to-face interpretation from equipped, supervised stations in our center.
Best for: clinical encounters and appointments where visual cues matter.
Offered on a project basis for the language pairs we cover directly.
Best for: notices, forms and patient or member materials.
A named group of interpreters working only your queues, with a supervisor who knows your account.
Ramp a language or a shift up for a season and back down after, without carrying the payroll year-round.
Start small with a defined scope and measured results. That's usually how our partnerships begin.
Equipment, connectivity, training, formal employment and the software to run it all. That investment is why a provider can hand us volume and stop worrying about it.
Every interpreter holds HIPAA certification, renewed annually — not a one-time orientation.
Special free zone status granted by the Dominican government — a formal structure, not an informal arrangement.
Our leadership has operated alongside the biggest providers in the language industry. Happy to discuss specifics under NDA.
Atlantic Standard Time overlaps the U.S. East Coast all day. No overnight hand-offs, no gaps.
Structured schedules, legal employment and internal advancement. Trained interpreters stay — and that protects your service level.
Direct flights from Miami, New York and Atlanta. Auditing the floor in person is a day trip.
What we claim, we can show: availability, talk time, attendance and exceptions are tracked and reportable for every interpreter on your account.
Our training curriculum covers the terminology, protocols and situations of the calls our interpreters take every day.
Appointments, follow-ups, medication and discharge instructions, provider and pharmacy calls.
Health, auto and property claims, eligibility, benefits and member services.
Billing, service orders, outages, payment arrangements and account changes.
Benefit programs, eligibility interviews, case management and community services.
Parent–teacher conferences, enrollment, attendance and school-district communications.
Collections, payment plans, account servicing and customer support.
We built our own workforce platform for our floor. It sits alongside your platform and gives your account full visibility — without asking you to install anything.
Who is ready, on a call, on video or on break — updated every few seconds.
Every interval is measured and reconciled, so billing and payroll match the floor.
Talk time per interpreter, per day, per period — exportable for your own reconciliation.
Breaks are scheduled and enforced by the system, so coverage never depends on memory.
Every conversation we interpret is sensitive. Our floor is built so that protecting it is the default, every shift.
Every interpreter, certified and renewed annually.
Domain-managed PCs with locked-down settings and role-limited access.
Contract and confidentiality agreement signed by every person on the floor.
Free zone company with legal employment — and an open door to audit us.
Certified Language Techs was founded in 2013 by Luis L. Martínez, a veteran of the contact center industry, around a team of skilled interpreters. Today CLT runs a dedicated interpretation center in Santo Domingo Este, with its own workstations, its own training program and its own workforce technology.
Trained, certified and supervised interpreters, delivered with discipline and full transparency.
Built on formal employment, continuous training and technology that makes every hour visible.
Communication · Engagement · Effectiveness — that's who we are.
CLT is founded around a core team of skilled interpreters.
The Dominican government grants CLT special free zone status, unlocking formal structure for growth.
Headquarters established in Zona Oriental, Santo Domingo — continuous interpretation ever since.
Heavy investment in the systems behind the floor: faster response, tighter accuracy, full visibility.
Dedicated OPI and VRI teams, HIPAA certified, on the same business day as our partners.
Formal employment, structured schedules, paid training and HIPAA certification. Start with a short language evaluation — our team will guide you through the rest.
Send us the scope — languages, volume, hours and service levels — and we'll come back with a staffing model and a timeline, usually within one business day.
CLT Recruitment · Online
