Communication · Engagement · Effectiveness
CLT is a Dominican BPO built for one thing: staffing and running interpretation floors for language service providers and contact centers. Your platform, your protocols, your hours — our people, our center, our discipline.
🤝 We don't compete with you for your accounts. CLT does not sell to end clients. We exist to give providers capacity they can trust — and that only works if the line is never crossed.
Our model
Most outsourcing conversations end with the provider wondering whether they've just trained their next competitor. Ours doesn't — because chasing end clients isn't our business and never has been.
Your software, your queues, your scripts and your quality standards. We don't ask you to migrate anything or adopt ours.
Recruiting, training, scheduling, supervision, attendance and coaching are ours. You get covered hours, not a list of names.
Live agent status, payable-hour tracking, per-call logging and exception reports — from the workforce platform we built for our own floor.
Ramp a language or a shift up for a season and back down after, without you carrying the payroll year-round.
Our own delivery center in Santo Domingo, our own domain-managed workstations, and our own workforce software. Nothing here is subcontracted to a third party you've never met.
Atlantic Standard Time overlaps the East Coast all day. Your morning briefing is our morning too — no overnight shifts, no handoff gaps.
Structured schedules, legal employment and internal advancement. Trained interpreters stay, and that's what protects your service level.
What we deliver
We are deliberately narrow. Three languages, delivered well, is worth more to a provider than a long list delivered unevenly.
Our core service since day one — the discipline the entire operation is built around.
Face-to-face interpretation delivered from equipped, supervised stations in our center.
Offered on a limited, project basis for the language pairs we cover directly.
Why CLT
Equipment, connectivity, training, formal employment and the software to run it all. That investment is the reason a provider can hand us volume and stop thinking about it.
Every interpreter holds HIPAA certification, renewed annually — not a one-time orientation.
Special free zone status granted by the Dominican government — formal structure, not an informal arrangement.
Our leadership has operated alongside the biggest providers in the language industry. We're happy to discuss specifics under NDA.
Availability, talk time, exceptions and attendance are all tracked and reportable. What we claim, we can show.
Direct flights from Miami, New York and Atlanta. Auditing the floor is a day trip.
Monitored workstations, role-limited access to records and documented policy for every person on the floor.
Since 2013
Founded by Luis L. Martínez, a veteran of the contact center industry, around a team of skilled interpreters.
CLT secures special free zone status from the Dominican government, unlocking formal structure for growth.
Official headquarters established in Zona Oriental, Santo Domingo — and continuous interpretation ever since.
Heavy investment in the systems behind the floor: faster response, tighter accuracy, full visibility.
Get in touch
Send us the scope — languages, volume, hours and service levels — and we'll come back with a staffing model and a timeline. Pilots are welcome; that's usually how these start.
CLT Recruitment · Online
